Privacy Policy

At EXOTIC TEAM MX, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the circumstances under which it may be shared.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

• Full name

• Email address

• Shipping and billing address

• Phone number (if provided)

• Order history

• Payment confirmation information

• Any information you voluntarily provide when contacting us

We only collect information that is necessary to process your purchase, communicate with you, and provide customer support.

2. How We Use Your Information

Your information may be used to:

• Process and fulfill your orders.

• Prepare and ship your products.

• Respond to questions or support requests.

• Provide warranty-related assistance when applicable.

• Contact you regarding your purchase.

• Comply with legal or regulatory obligations.

We do not use your personal information for unsolicited marketing or promotional campaigns.

3. Payment Information

Payments are processed by trusted third-party payment providers.

We do not store or have access to your complete credit or debit card information. Payment data is handled securely by the corresponding payment processor according to their own privacy and security policies.

4. International Shipping and Customs

For international orders, we may use the personal information you provide to prepare shipping labels and customs documentation.

If additional information is required for customs declarations, we may contact you using the email address provided during checkout.

Before shipment, you may review or request modifications to the customs declaration according to your preferences. Any information supplied for customs purposes is provided under your own responsibility.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared when necessary to:

• Process payments.

• Deliver your order through shipping carriers.

• Complete customs or export documentation.

• Comply with applicable laws or legal requests.

Only the minimum information required for these purposes will be shared.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Maintain your shopping cart.

• Keep your browsing session active.

• Remember website preferences.

• Improve website functionality and performance.

You may disable cookies through your browser settings, although some website features may no longer function correctly.

7. Data Security

We implement reasonable administrative and technical measures to protect the personal information under our control.

However, no method of electronic transmission or digital storage can guarantee absolute security. While we strive to protect your information, we cannot guarantee complete protection against every possible security risk.

8. Data Retention

Personal information is retained only for as long as necessary to:

• Complete your order.

• Provide customer support.

• Comply with tax, accounting, or legal obligations.

• Maintain records related to warranty or order history.

When the information is no longer required, it will be securely deleted or anonymized whenever reasonably possible.

9. Your Rights

Depending on the laws applicable in your country or region, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Withdraw consent where applicable.

To exercise any of these rights, please contact us using the information provided below.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services, such as payment processors or shipping providers.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before providing personal information.

11. Children's Privacy

Our products and services are not intended for children under the age required by applicable law to provide consent for personal data processing.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any modifications will become effective once published on this page. The "Last updated" date will be revised accordingly.

13. Contact Information

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the contact information available on our website.

We will make reasonable efforts to respond as promptly as possible.