Terms and Conditions

Welcome to Exotic Team MX.

These Terms and Conditions ("Terms") govern your access to and use of our website, products, digital content, and related services. By accessing this website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this website or purchase our products.

1. Definitions

For the purposes of these Terms:

• Company, we, our, or us refers to Exotic Team MX.

• Customer refers to any individual or organization purchasing products through our website.

• Products include robotic platforms, accessories, replacement parts, firmware, software, source code, documentation, CAD files, and any digital content supplied by Exotic Team MX.

• Website refers to the official online store operated by Exotic Team MX.

2. Product Information

We strive to ensure that all product descriptions, specifications, photographs, and technical information published on this website are accurate.

However, all information is provided for general informational purposes and may be updated without prior notice as part of our continuous product improvement process.

Minor differences between published material and the delivered product do not necessarily indicate a defect.

3. Documentation, Media and Product Revisions

Exotic Team MX continuously improves its products, firmware, software, documentation, and educational resources.

As a result, product photographs, videos, tutorials, technical documentation, firmware versions, CAD files, source code examples, specifications, and other published materials may occasionally differ from the product received.

These differences may result from ongoing product improvements, manufacturing optimizations, component availability, software revisions, or documentation updates.

Such differences do not necessarily indicate a manufacturing defect or incorrect product.

If any discrepancy could significantly affect the intended use of the product, customers are encouraged to contact us for clarification.

4. Product Availability

Product availability displayed on this website is provided for informational purposes only.

We reserve the right to discontinue, redesign, improve, replace, or modify any product without prior notice.

Discontinuation of a product does not obligate Exotic Team MX to continue manufacturing, repairing, updating, or providing replacement parts indefinitely.

5. Pricing

All prices are displayed in the currency indicated on the product page.

Prices may change without prior notice.

Confirmed orders will not be affected by subsequent price changes.

If an obvious pricing error is discovered, we reserve the right to cancel the affected order before shipment and issue the appropriate refund.

6. Payment

Orders enter the fulfillment process only after payment has been successfully received and verified.

Accepted payment methods are displayed during checkout.

We reserve the right to reject or cancel orders involving suspected fraud or payment irregularities.

7. Shipping

Estimated preparation and delivery times are provided for reference only.

Actual delivery times depend on shipping carriers, customs authorities, destination country regulations, weather conditions, and other factors beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

Import duties, customs fees, VAT, and any other taxes imposed by the destination country remain the responsibility of the customer unless otherwise specified.

8. Product Use

Our products are designed as engineering platforms intended for educational, research, experimental, and development purposes.

Customers are responsible for operating products safely, following the provided documentation, and complying with all applicable laws and regulations.

Improper operation may result in equipment damage or personal injury.

9. Firmware and Copyright

Certain products include original firmware, software, source code, documentation, CAD files, or other digital content developed by Exotic Team MX.

Unless explicitly stated otherwise, these materials are provided exclusively for use with the purchased product.

Customers may study, modify, and extend these materials for their own personal, educational, research, or internal development purposes.

All original firmware, software, source code, documentation, product designs, and other proprietary materials remain the intellectual property of Exotic Team MX.

Without prior written permission, customers may not:

• Redistribute the original source code.

• Redistribute firmware.

• Sell or sublicense proprietary software.

• Remove copyright notices.

• Claim authorship of the original work.

• Commercially redistribute proprietary digital content supplied by Exotic Team MX.

The firmware and software are provided "as is" and customer modifications are performed entirely at the customer's own responsibility.

10. User Modifications

Customers are free to modify the purchased hardware and software for their own use.

Any modifications must comply with the copyright and licensing conditions described in the Firmware and Copyright section.

Exotic Team MX assumes no responsibility for malfunctions, incompatibilities, reduced performance, or damage resulting from customer modifications.

Modifications may affect warranty eligibility as described in our Refund Policy.

11. Technical Support

Technical support is provided for products manufactured by Exotic Team MX.

Support is intended to assist customers in understanding, configuring, diagnosing, and operating the purchased product.

Technical support does not include:

• Custom firmware development.

• Custom software development.

• Project implementation.

• Algorithm development.

• Electronics consulting unrelated to the purchased product.

• Engineering services beyond the intended support scope.

We reserve the right to determine the scope of technical support provided for each request.

12. Third-Party Components and Compatibility

Our products may interface with third-party hardware, software, development environments, batteries, sensors, or accessories.

Unless explicitly stated, Exotic Team MX does not guarantee compatibility with products or software developed by third parties.

Compatibility with future software versions, operating systems, IDEs, libraries, or external hardware cannot be guaranteed.

Customers are responsible for verifying compatibility before integrating third-party products into their systems.

13. Limitation of Technical Performance

The performance of robotic platforms depends on numerous variables beyond our control, including but not limited to:

• Battery condition.

• Track or operating surface.

• Environmental conditions.

• Mechanical adjustment.

• Firmware configuration.

• Component tolerances.

• User modifications.

• Maintenance.

Performance figures, demonstrations, videos, and published test results represent performance obtained under specific testing conditions and should not be interpreted as guaranteed results under all operating conditions.

Actual performance may vary.

14. Intellectual Property

Unless otherwise stated, all content available through this website—including product designs, firmware, software, source code, documentation, photographs, graphics, logos, videos, written materials, and digital resources—is the intellectual property of Exotic Team MX.

No content may be copied, reproduced, redistributed, published, or commercially exploited without prior written authorization, except as expressly permitted by these Terms.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Exotic Team MX shall not be liable for indirect, incidental, consequential, or special damages arising from the purchase, use, modification, or inability to use its products.

This includes, but is not limited to:

• Loss of profits.

• Loss of business opportunities.

• Project delays.

• Data loss.

• Equipment damage caused by improper use.

• Damages resulting from unauthorized modifications.

Our total liability shall never exceed the purchase price paid for the affected product.

16. Force Majeure

Exotic Team MX shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to natural disasters, war, strikes, customs delays, transportation disruptions, governmental actions, pandemics, or failures of third-party service providers.

17. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time.

Updated versions become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Mexican States.

Any dispute arising from these Terms shall be subject to the competent courts of Mexico, unless otherwise required by applicable law.

19. Related Policies

Additional policies governing specific aspects of purchases made through this website are available separately and form part of the overall purchasing agreement.

These include, but are not limited to:

• Refund Policy

• Privacy Policy

Customers are encouraged to review these documents before placing an order.

20. Contact Information

Questions regarding these Terms and Conditions may be submitted using the contact information available on our official website.